Refund policy

Thank you for your purchase! We’re a nonprofit and all sales help fund our mission. All sales are final, except where required by applicable law, including applicable EU consumer withdrawal rights. We only accept returns for items that arrive damaged or incorrect, unless another return or refund right applies under applicable law.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Eligibility

  • Report issues within 7 days of delivery.
  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Not covered: wrong size/fit, change of mind, color variations from screen to print, normal wear.
  • You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@howlersridge.org

In your email please include: 

  • Order number
  • Photos of the item, packaging, and shipping label
  • A short description of the issue

If your return is accepted, we will replace or refund the item at our discretion and we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

  • Voluntary donations/tips added at checkout are not refundable. 
  • Shipping fees are not refundable, except where required by applicable law.
  • We cannot accept returns on sale items, except where required by applicable law.

Shipping issues

Packages returned due to incorrect/insufficient addresses or unclaimed deliveries may be re-shipped at the buyer’s expense. Shipping fees are not refundable.

If tracking shows delivered but you didn’t receive it, please check with the carrier and neighbors; theft after delivery isn’t covered.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at store@howlersridge.org.

EU Right of Withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from an eligible online purchase within 14 days of receiving your order, without giving a reason.

To exercise your EU right of withdrawal, please use our EU Order Withdrawal Form, which is linked here and in the footer of our website. The form allows you to submit a withdrawal request by providing your name, order reference, and confirming your request. After you submit the form, you will receive an automatic confirmation by email.

The EU Order Withdrawal Form is intended for EU consumers exercising their right of withdrawal for eligible online purchases. Orders placed by customers outside the European Union are handled under our standard return and cancellation policy.

If you exercise your EU right of withdrawal, you may be required to return the item before a refund is issued. Returned items should be unused, unworn, and in their original condition, unless otherwise required by applicable law. Certain products may be excluded from the right of withdrawal under applicable law, including customized, personalized, sealed, or hygiene-sensitive items where an exemption applies. You are responsible for the direct cost of returning the item unless applicable law requires otherwise.

If your withdrawal request is approved and the returned item is received, we will issue any refund required by applicable law to your original payment method.

You can always contact us for any return question at store@howlersridge.org.