Refund policy

Return and Refund Policy

Thank you for your purchase! We’re a nonprofit and all sales help fund our mission. 

Final-sale purchases

All merchandise sales are final, except for damaged, defective, or incorrect items and where applicable law provides a return, cancellation, or refund right. We do not accept returns or exchanges for change of mind, incorrect size or fit selected by the customer, minor color differences between screens and products, or normal wear.

Cancellation requests

If you need to cancel an order, email store@howlersridge.org as soon as possible with your order number. We cannot guarantee cancellation once processing has begun or the order has shipped. This does not limit cancellation rights provided by applicable law.

If we cancel an order, we will refund any payment collected for the canceled items and associated shipping charges, as applicable.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. Report damaged, defective, or incorrect items within 7 days of delivery by emailing store@howlersridge.org. This reporting period does not limit rights provided by applicable law.

Include your order number, a description of the issue, and photos of the item, packaging, and shipping label where available.  Please retain the item and any available packaging while we review your request. 

These protections apply to both regular-price and sale items. We will review the issue and arrange an appropriate replacement or refund, subject to applicable law. If a return is required for an item we confirm was damaged, defective, or incorrect, we will provide return instructions and a prepaid shipping label.

Please contact us before sending an item back so we can provide the correct instructions.

Voluntary donations and tips

Voluntary donations or tips added at checkout are generally nonrefundable. If you believe a contribution was made in error or without authorization, contact us promptly so we can review it. This does not limit rights provided by applicable law.

Shipping issues

If your package is delayed, missing, or marked delivered but cannot be located, contact us so we can review the shipment and help investigate. Please also check with household members, neighbors, and the carrier.

Packages returned because of an incorrect or incomplete address, or because they were not claimed, may require additional shipping charges to resend, except where applicable law requires otherwise.

Original shipping charges are generally nonrefundable for customer-requested returns, except where required by applicable law. For damaged, defective, or incorrect items, any refund of shipping charges will be determined as part of resolving the issue and in accordance with applicable law.

Refund processing

We will notify you when your refund is approved. Where a return is required, approval may depend on receiving and inspecting the item.

Approved refunds will be issued to the original payment method within ten business days. Your bank or payment provider may take additional time to post the refund. If more than fifteen business days have passed since approval, contact store@howlersridge.org.

EU Right of Withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from an eligible online purchase within 14 days of receiving your order, without giving a reason. Statutory exceptions may apply to certain products.

To exercise your EU right of withdrawal, please use our EU Order Withdrawal Form, which is linked here and in the footer of our website. The form allows you to submit a withdrawal request by providing your name, order reference, and confirming your request. After you submit the form, you will receive an automatic confirmation by email.

The EU Order Withdrawal Form is intended for EU consumers exercising their right of withdrawal for eligible online purchases. Orders placed by customers outside the European Union are handled under our standard return and cancellation policy.

If you exercise your EU right of withdrawal, you may be required to return the item before a refund is issued. Returned items should be unused, unworn, and in their original condition, unless otherwise required by applicable law. Certain products may be excluded from the right of withdrawal under applicable law, including customized, personalized, sealed, or hygiene-sensitive items where an exemption applies. You are responsible for the direct cost of returning the item unless applicable law requires otherwise.

Once your withdrawal request and the returned items are received, we will issue any refund required by applicable law to your original payment method.

You can always contact us for any return question at store@howlersridge.org.