Shipping policy

Shipping Policy

Thank you for supporting Howlers Ridge. Purchases from our nonprofit store help fund our mission.

Order processing

We prepare orders for shipment as promptly as possible. Processing times may vary based on product availability, order volume, and holidays. If we anticipate a significant delay, we’ll contact you using the information provided at checkout.

Shipping rates and delivery

Available shipping methods and rates are shown at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, or other circumstances outside our control.

Tracking

When your order ships, we’ll send a shipping confirmation using the contact information provided at checkout. Tracking information will be included when available. Please allow time for the carrier to update tracking after receiving the package.

Shipping addresses and changes

Please check your shipping address carefully before placing your order. If you need to request a change, email store@howlersridge.org as soon as possible and include your order number. We cannot guarantee changes once an order is being processed or has shipped. Address changes may require additional verification.

Packages returned because of an incorrect or incomplete address, or because they were not claimed, may require additional shipping charges to resend, except where applicable law requires otherwise.

International orders

International shipping is available only to destinations offered at checkout. Where duties or import taxes are collected at checkout, those charges will be shown before payment. Where they are not collected at checkout, the recipient may be responsible for applicable duties, import taxes, and carrier clearance fees on delivery. Customs processing may delay delivery.

Delayed, missing, or damaged packages

If your package appears delayed or lost, contact store@howlersridge.org with your order number so we can review the shipment and help investigate.

If tracking shows delivery but you cannot locate the package, check with household members, neighbors, and the carrier, then contact us.

Please report damaged, defective or incorrect items within seven days of delivery and include photos of the item, packaging, and shipping label, where available. Returns, replacements, and refunds are handled under our Return and Refund Policy, without limiting rights provided by applicable law.

Contact

For shipping questions, email store@howlersridge.org.